Privacy Policy

Clear Access MD ("Practice," "we," "our," or "us"), operated by Clear Access Care PLLC, respects your privacy and is committed to protecting the personal information you provide through our website and communications systems.

This Privacy Policy describes how we collect, use, and disclose information obtained through our website, forms, and communications channels, including phone calls, email, and text messaging.

This Privacy Policy applies to website and communication information practices. It does not replace our HIPAA Notice of Privacy Practices, which governs protected health information ("PHI") used in connection with medical care.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• ·Name
• ·Email address
• ·Phone number
• ·Mailing address
• ·Appointment request information
• ·Waitlist submissions
• ·Messages or inquiries submitted through forms
• ·Communication preferences

We may also automatically collect certain technical information when you visit our website, including:

• ·IP address
• ·Browser type
• ·Device information
• ·Website usage information
• ·Cookies or similar technologies

We use Google Analytics, Meta Pixel, and Microsoft Clarity to understand how visitors interact with our website, improve website performance, and evaluate the effectiveness of our advertising campaigns.

2. How We Use Information

We may use collected information to:

• ·Respond to inquiries and requests
• ·Schedule or manage appointments
• ·Communicate regarding services or office operations
• ·Send appointment reminders or updates
• ·Improve our website and patient experience
• ·Maintain website security and functionality
• ·Comply with legal and regulatory obligations

We do not sell personal information to third parties.

3. Text Messaging (SMS) Communications

We respect your privacy and are committed to protecting your personal information. Any information collected as part of our SMS or text messaging program, including mobile phone numbers, messaging consent, and opt-in data, is used solely for the purpose of providing the messaging services you have opted-in to receive. No mobile opt-in data or text messaging consent information will be shared, sold, rented, or disclosed to any third parties, except as required to deliver the messaging service or to comply with applicable laws.

4. Sharing of Information

We may share personal information with service providers and vendors that assist us in operating our practice and communications systems, including:

• ·Website hosting providers
• ·Electronic medical record systems
• ·Payment processors
• ·Telephone and messaging providers
• ·Technology and IT support vendors

These parties are contractually or legally expected to maintain appropriate confidentiality and security protections and may only use information as necessary to provide services on our behalf.

SMS consent and phone numbers collected for SMS purposes are not shared with third parties or affiliates for marketing purposes.

We may also disclose information:

• ·When required by law
• ·To comply with legal obligations
• ·To protect our rights or security
• ·In connection with a business transfer or reorganization

5. Cookies and Analytics

Our website may use cookies, analytics tools, or similar technologies to improve functionality and understand website usage patterns.

You may modify your browser settings to refuse cookies; however, some website features may not function properly.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Children's Privacy

Our services and website are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from children through our website.

9. Your Choices

You may contact us to:

• ·Request updates to your contact information
• ·Opt out of certain communications
• ·Ask questions regarding this Privacy Policy

10. HIPAA Notice of Privacy Practices

If you become a patient of the Practice, your protected health information is governed by our separate HIPAA Notice of Privacy Practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

12. Contact Information